Directing an automation team focused on SRE and DevOps initiatives to enhance service reliability, scalability, and performance. Architected and validated production deployments on AWS using Terraform and CloudFormation, and developed a Python/Ansible framework for lifecycle management of 5,000+ enterprise devices reducing manual intervention by 65%.

Led SRE initiatives to enhance platform reliability by implementing Error Budgets and SLOs for critical customer-facing SD-WAN services. Developed a custom CMDB solution using MicroK8s, MongoDB, and Python to automate asset tracking via REST APIs.

Implemented ITIL-based change management, reducing incident response time by 30% and improving system uptime by 15%. Managed hybrid-cloud infrastructure across AWS and Azure, led incident post-mortems using Zabbix, Nagios, and Grafana for RCA, and automated routine maintenance tasks using Python and Ansible.

Implemented automation scripts in Python and Shell and set up comprehensive monitoring using NagiosCore, XI, Zabbix, and Grafana. Collaborated with NOC, L2, and Change Management teams for server maintenance, upgrades, and escalated troubleshooting.

Responsible for network performance monitoring, troubleshooting customer network issues, and ticket management. Initiated basic automation and REST API testing efforts.

Optimized landing pages resulting in a 40% increase in organic traffic and a 15% improvement in search engine rankings. Collaborated with the marketing team on content strategy and tracked keyword trends applying SEO best practices.